Website Care Plan with Wandersoul Co

Thank you for choosing Wandersoul Co as your website management provider.

Hey Friend!

Thanks for checking in to learn more about what your website maintenance plan includes.

If you’ve landed on this page, chances are you already know me because we’ve worked together before, but if not — I’m Christina Marie Anderson, owner and lead developer here at Wandersoul Co — a web development studio packed with personality.

I make investing in and maintaining a WordPress website fast, simple and approachable for business owners just like you.

With the website maintenance plan you’re making a choice to protect the investment you’ve made in creating a strategic website that works for your business.

Thank you so much for trusting me and the Wandersoul Co team with your website 🙏

With Gratitude,
Christina Marie Anderson

What is website management?

And other Frequently Asked Questions

Think of website maintenance as preventative medicine for your website.

WordPress websites require monitoring and updates on a regular basis, and investing in a website maintenance plan ensures that you not only have someone on call if things do go awry, but someone who is looking out for your website on a regular basis in hopes of catching any vulnerabilities, glitches, or mishaps in the end-user experience before they become a problem to your profits.

Regular website maintenance helps protect businesses from costly and time-consuming issues such as broken links, outdated information, and security breaches. A well maintained website will provide customers with a positive experience which in turn can lead to higher sales figures, customer loyalty and an overall improved bottom line. By investing in regular maintenance, businesses can ensure their website remains reliable and secure while ensuring their customers are receiving the best possible user experience.

Great question! Learn more about what’s included here.

Yes! You retain full ownership of the site you invested in.

At any time that you wish to move your site to another host/maintenance provider you can.

There are multiple ways to move your site, so please email me at [email protected] in order to decide on an action plan!

Yes — with 30 days notice I will cancel your website maintenance plan.

Note that if your website is hosted with me, moving your site and/or liaising with another company on your behalf may incur an additional charge.

Yes, once your site launched I made you an administrator on your site so that you have full access to the back end of WordPress.

If you have not already set up your admin login credentials please go to “yoursitehere.com/wp-admin” and choose “Forgot Password”.

Once there, enter the email address we’ve used for the majority of our communication, and you’ll receive an email with a link to reset your password.

If you still aren’t able to access the site after following the above instructions, email me at [email protected] and I’ll send you a password reset link.

Please email all task requests to [email protected].

I check my email 2x daily and you can expect a response with one (1) business day.

As a reminder you receive four complimentary 15-minute tasks with your maintenance plan (think small changes like swapping out a photo, adding some text, or changing the email address on a contact form, for example).

Wandersoul Co reserves the right to charge for changes that take longer than 15 minutes, and will alert you to any costs prior to undertaking requested changes.

All work above and beyond the includes tasks is billed at $135/hour with a one hour minimum.

What's Included

Website Hosting*

Daily
Backups

Uptime Monitoring

Theme, Plugin + WordPress Updates

Up to Four 15-Minute Tasks per Month

*Website hosting included based on your individual plan + choices made in regards to your website project. If you do not currently host your website with us, but would like to, please inquire directly at [email protected]

Communication

My office hours are Monday through Friday 10:00am – 4:00pm EST, unless otherwise noted. I check my email twice each day — once in the morning and once in the afternoon.

The best way to reach me directly is to email [email protected]. I strive to respond to all inquiries from current clients within 24 hours, if not sooner.

Alternatively my calendar is up to date and you can always schedule a time using this link: https://wandersoulco.com/scheduler/

THERE ARE NO EMERGENCIES

We are not saving lives. In our line of business there is rarely an emergency. While rush jobs are available, a 50% rush fee will be assessed, and clients for whom everything is a rush job will find it tough it make it onto my schedule consistently.

Contracting

On certain occasions it may be necessary for me to utilize a subcontractor to most effectively + efficiently complete your work. I have a trusted team of loyal contractors who I have personally vetted and who I know will complete your work to the highest standards I require.

Payments and Billing

All services are expected to be paid in full unless otherwise discussed through the invoice link I'll send within 5 days of receipt. I use Stripe as a payment processor and can accept ACH transfers as well as credit card payments. All plans require a three month retainer and require 30 day's written notice to terminate services.

Referrals

Referrals are my favorite way to gain new business; when the prospect comes to the call we already have a mutual connection that helps us build the authentic bonds I crave in my working relationships. Make sure you let me know when you send someone my way and I'll send you a special treat if we end up working together.

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Find Wandersoul Co on the web:

www.wandersoulco.com

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Strategic, personality packed WordPress websites for female founders; designed and developed in Raleigh, North Carolina.

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